Refund policy

Refund & Return Policy – 4 Seasons Tobacco & Vape

Last updated: January 2026

Due to the nature of tobacco and vape products, all sales are final unless otherwise stated.

However, we do offer returns in specific situations.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • E-liquids

  • Opened vape devices

  • Used coils, pods, tanks, or disposable vapes

  • Tobacco products

  • Clearance items

Eligible Returns

A return may be approved if:

  • The product arrived damaged

  • You received the wrong item

  • The item is unopened and unused (case-by-case review)

Damaged or Defective Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide photos/videos of the damage

  3. Include your order number

We will process a replacement or store credit depending on availability.

Wrong Item Received

If you received the wrong item, we will replace it at no cost to you.

Refund Method

Approved refunds will be issued as:

  • Store credit (default)

  • Original payment method (when applicable)

Return Shipping Costs

Customer is responsible for return shipping unless:

  • We shipped the wrong item

  • Item arrived damaged