Frequently Asked Questions

Got questions? We’ve got answers. Below you’ll find the most common things people ask us about Store Pick-Up, age requirements, returns, and general shopping at 4 Seasons Tobacco & Vape. If you don’t see what you’re looking for, feel free to call us — we’re always happy to help.

Ordering & Store Pick-Up

How does Store Pick-Up work?

Place your order online, choose Store Pick-Up / Drive-Thru Pickup at checkout, and we’ll get everything ready for you. Once your order is packed, you’ll receive a “Ready for Pickup” email. Bring your ID and order number when you arrive.

How long does pick-up take?

Most orders are ready within 30 minutes during business hours. If we’re busy, it may take a little longer — but we’ll let you know.

Can someone else pick up my order?

No. Because we sell age-restricted products, only the person who placed the order can pick it up. The name on your ID must match the name on the order.

Where can I find full Store Pick-Up instructions?

You can read our complete Store Pick-Up guide here:
Store Pick-Up Instructions

Age Requirements & Verification

Do I need an ID to buy from your store?

Yes. You must be 21 or older with a valid government-issued photo ID to purchase vape, kratom, CBD, or THC products. This applies both online and in-store.

Do you verify age for online orders?

Yes. You must confirm your age to enter the site, and we verify again at checkout. When you arrive to pick up your order, we’ll check your ID to ensure it matches the name on the order.

What types of ID do you accept?

We accept the following:

  • State driver’s license
  • State identification card
  • U.S. passport
  • Military ID
  • Tribal ID

We do not accept photos/screenshots of IDs or expired IDs.

Where can I read your full Age Verification Policy?

View our complete policy here:
Age Verification Policy

Returns & Refunds

What is your return policy?

Unopened items in original packaging may be eligible for return depending on the product type. Used or opened vape products, e-liquids, coils, and consumables cannot be returned for safety and regulatory reasons.

What if my device is defective?

Bring the device and your receipt/order number back to the store. We’ll test it and follow the manufacturer’s replacement guidelines if applicable.

Where can I find the full Refund & Return Policy?

You can read the full details here:
Refund & Return Policy

Shipping & Delivery

Do you ship vape or THC products?

Currently, most products are Store Pick-Up only due to federal shipping restrictions on vape and THC items. If certain items become eligible for shipping, we will update our website.

Do you offer same-day pickup?

Yes — most orders are ready the same day, often within 30 minutes.

Payments & Ordering Issues

What payment methods do you accept?

We accept credit and debit cards through our high-risk payment processor (coming soon), and cash payments for in-store pickup.

Why is my card not going through?

Sometimes banks block vape-related purchases. This can also happen if billing details don’t match the cardholder information. If you have trouble, give us a call and we’ll help walk you through it.

Products & Inventory

Do you always have the same products in stock?

Inventory changes frequently, especially with disposables and THC items. If something is out of stock, check back soon — we restock often.

Can you hold an item for me?

The best way to reserve an item is to order it online for Store Pick-Up — that locks it in.

Contact & Support

How do I contact you?

You can reach us by phone at:
(828) 595-9223

Where are you located?

4 Seasons Tobacco & Vape
671 Spartanburg Hwy
Hendersonville, NC 28792

What are your store hours?

Please call or check Google Maps for the most up-to-date hours. We update hours seasonally and during holidays.

If you still need help with anything, just give us a call — we’re always here to help.